Good Services: How to Design Services That Work -- Louise Downe, Paperback

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Author: Louise Downe
Publisher: Bis Publishers
Published: 03/03/2020
Pages: 192
Binding Type: Paperback
Weight: 0.75lbs
Size: 7.60h x 5.10w x 0.70d
ISBN: 9789063695439

About the Author
Lou Downe is Director of Design for the UK Government and was voted one of the UK's top 50 Creative Leaders by Creative Review in 2016, and one of the world's 100 most influential people in Digital Government by Apolitical in 2018.