Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior -- Kerry Patterson, Paperback

Hold anyone accountable. Master performance discussions. Get RESULTS.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

PRAISE FOR CRUCIAL ACCOUNTABILITY:

Revolutionary ideas ... opportunities for breakthrough ... -- Stephen R. Covey, author of The 7 Habits of Highly Effective People

Unleash the true potential of a relationship or organization and move it to the next level. -- Ken Blanchard, coauthor of The One Minute Manager

The most recommended and most effective resource in my library. -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

Brilliant strategies for those difficult discussions at home and in the workplace. -- Soledad O'Brien, CNN news anchor and producer

This book is the real deal.... Read it, underline it, learn from it. It's a gem. -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

Author: Kerry Patterson, Joseph Grenny, Ron McMillan
Publisher: McGraw-Hill Companies
Published: 06/14/2013
Pages: 304
Binding Type: Paperback
Weight: 0.80lbs
Size: 8.90h x 5.90w x 0.80d
ISBN: 9780071829311

About the Author

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.

For more information, visit www.vitalsmarts.com.