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      Service That Rocks: Create Unforgettable Experiences and Turn Customers into Fans by Knight, Jim
      Service That Rocks: Create Unforgettable Experiences and Turn Customers into Fans -- Jim Knight, Paperback
      $16.95 $14.99
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      The Definitive Guide to Instructional Coaching: Seven Factors for Success by Knight, Jim
      The Definitive Guide to Instructional Coaching: Seven Factors for Success -- Jim Knight, Paperback
      $35.95 $23.99